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Profit in business comes from repeat customers
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Boast
Repeat
Repeats
Customers
Profit
Business
Comes
More quotes by W. Edwards Deming
It's management's job to know.
W. Edwards Deming
We are here for an education.
W. Edwards Deming
People need to know what their jobs are.
W. Edwards Deming
The most important figures for management of any organization are unknown and unknowable.
W. Edwards Deming
3% of the problems have figures, 97% of the problems do not.
W. Edwards Deming
...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
W. Edwards Deming
Managing by results only makes things worse.
W. Edwards Deming
Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
W. Edwards Deming
We are here to learn, to make a difference and to have fun.
W. Edwards Deming
You can only elevate individual performance by elevating that of the entire system.
W. Edwards Deming
Management does not know what a system is.
W. Edwards Deming
To optimize the whole, we must sub-optimize the parts
W. Edwards Deming
Management's job is to know which systems are stable and which are not.
W. Edwards Deming
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
W. Edwards Deming
What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
W. Edwards Deming
Just because you can measure everything doesn't mean that you should.
W. Edwards Deming
Adopt a new philosophy of cooperation (win-win) in which everybody wins.
W. Edwards Deming
Scrap doesn't come for free, we pay someone to make it.
W. Edwards Deming
Innovation comes from people who take joy in their work.
W. Edwards Deming
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
W. Edwards Deming