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Profit in business comes from repeat customers
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Profit
Business
Comes
Boast
Repeat
Repeats
Customers
More quotes by W. Edwards Deming
When people try to do what they can not do, they wish to give up.
W. Edwards Deming
Confusing common causes with special causes will only make things worse.
W. Edwards Deming
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
Each system is perfectly designed to give you exactly what you are getting today.
W. Edwards Deming
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
W. Edwards Deming
He that would run his company on visible figures alone will in time have neither company nor figures.
W. Edwards Deming
Hard work and best efforts will not by themselves dig us out of the pit.
W. Edwards Deming
We must satisfy our customers.
W. Edwards Deming
The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
W. Edwards Deming
Without theory there is nothing to modify or learn.
W. Edwards Deming
It would be a mistake to export western management to a friendly country.
W. Edwards Deming
He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
W. Edwards Deming
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
W. Edwards Deming
No requirement of industry is so much neglected as operational definitions.
W. Edwards Deming
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
A rule should suit the purpose.
W. Edwards Deming
Divide responsibility and nobody is responsible.
W. Edwards Deming
We must understand variation.
W. Edwards Deming
Don't expect smart people to listen to you without proof.
W. Edwards Deming
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
W. Edwards Deming
