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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Influence
Individual
Shows
Influences
Contribution
Individuals
Climate
Organization
Research
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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Management's job is to know which systems are stable and which are not.
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Nobody should try to use data unless he has collected data.
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The questions are more important than the answers.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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It is not necessary to change. Survival is not mandatory.
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Management by results is confusing special causes with common causes.
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You do not find knowledge in a dictionary, only information.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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It's not enough to do your best you must know what to do & then do your best.
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You must have a supplier relationship of constant improvement.
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To optimize the whole, we must sub-optimize the parts
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We should work on our process, not the outcome of our processes.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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Quality is everyone's responsibility.
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A bad system will beat a good person every time.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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Zero defects is a super highway going down the tube.
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Each system is perfectly designed to give you exactly what you are getting today.
W. Edwards Deming