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You cannot inspect quality into the product it is already there.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Product
Products
Already
Quality
Cannot
Inspect
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We have to bring back the individual. Management has smothered the individual.
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We are here for an education.
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The job can't be finished only improved to please the customer.
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Nobody goes to work to do a bad job.
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The worker is not the problem. The problem is at the top! Management!
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The emphasis should be on why we do a job.
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When we cooperate, everybody wins.
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Lack of knowledge - that is the problem.
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Don't expect smart people to listen to you without proof.
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Retroactive management emphasizes the bottom line.
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Quality is pride of workmanship.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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Monetary rewards are not a substitute for intrinsic motivation.
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Judging people does not help them.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming