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You cannot inspect quality into the product it is already there.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Inspect
Product
Products
Already
Quality
Cannot
More quotes by W. Edwards Deming
We should be guided by theory, not by numbers.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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Management's job is to know which systems are stable and which are not.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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Information is not knowledge. Let's not confuse the two.
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It does not happen all at once. There is no instant pudding.
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The most important things cannot be measured.
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A system can not understand itself.
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The problem is that most courses teach what is wrong.
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A rational prediction has an explanation based on theory.
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People are entitled to joy in work.
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Confusing common causes with special causes will only make things worse.
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A man who knows not his limitations is of no use to anyone.
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You can not plan to make a discovery. You do not plan innovation.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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To copy is to invite disaster.
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We are here to make another world.
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