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You cannot inspect quality into the product it is already there.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Inspect
Product
Products
Already
Quality
Cannot

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Management's job is to optimize the whole system.
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Anyone that enjoys his work is a pleasure to work with.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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There is very little evidence that we give a hoot about profit.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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You do not install quality you begin to work at it.
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Many people in management are being paid to produce waste.
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Judging people does not help them.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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Innovation comes from the producer - not from the customer.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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Any two people have different ideas of what is important.
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Managing by results only makes things worse.
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Retroactive management emphasizes the bottom line.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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In God we trust all others bring data.
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