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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Always
Method
Never
Terms
Life
Activity
Term
Everyone
Specific
Better
Aim
Must
Relate
Important
Defined
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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Managing by results only makes things worse.
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Meeting specifications is not enough.
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Management does not know what a system is.
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It would be a mistake to export western management to a friendly country.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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Put a good person in a bad system and the bad system wins, no contest.
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Profit in business comes from repeat customers
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Scrap doesn't come for free, we pay someone to make it.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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In God we trust all others bring data.
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Retroactive management emphasizes the bottom line.
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