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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Term
Everyone
Specific
Better
Aim
Must
Relate
Important
Defined
Always
Method
Never
Terms
Life
Activity
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It does not happen all at once. There is no instant pudding.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Absence of defects does not necessarily build business... Something more is required.
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No requirement of industry is so much neglected as operational definitions.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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The greatest losses are unknown and unknowable.
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Put a good person in a bad system and the bad system wins, no contest.
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Hard work and best efforts will not by themselves dig us out of the pit.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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Quality is pride of workmanship.
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There is no substitute for knowledge.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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The transformation will come from leadership.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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