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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Important
Defined
Always
Method
Never
Terms
Life
Activity
Term
Everyone
Specific
Better
Aim
Must
Relate
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Nobody should try to use data unless he has collected data.
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...the most important things we need to manage can't be measured.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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A rational prediction has an explanation based on theory.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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If someone can make a contribution to the company he feels important.
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Managing by results only makes things worse.
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When we cooperate, everybody wins.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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Competition should not be for a share of the market-but to expand the market.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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If you destroy the people of a company, you do not have much left.
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To optimize the whole, we must sub-optimize the parts
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The most important things cannot be measured.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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When a system is stable, telling the worker about mistakes is only tampering.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
