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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Relate
Important
Defined
Always
Method
Never
Terms
Life
Activity
Term
Everyone
Specific
Better
Aim
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Monetary rewards are not a substitute for intrinsic motivation.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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It only takes a little innovation.
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Don't expect smart people to listen to you without proof.
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We are here to make another world.
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Nothing happens without personal transformation.
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To copy is to invite disaster.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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Quality is pride of workmanship.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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Anyone that enjoys his work is a pleasure to work with.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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Change the rule and you will get a new number.
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You should not ask questions without knowledge.
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When people try to do what they can not do, they wish to give up.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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You cannot inspect quality into the product it is already there.
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A rational prediction has an explanation based on theory.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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