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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Everyone
Specific
Better
Aim
Must
Relate
Important
Defined
Always
Method
Never
Terms
Life
Activity
Term
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Management by results is confusing special causes with common causes.
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Judging people does not help them.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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You should not ask questions without knowledge.
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Experience by itself teaches nothing.
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Manage the cause, not the result.
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To copy is to invite disaster.
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It would be a mistake to export western management to a friendly country.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Without theory we can only copy.
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A man who knows not his limitations is of no use to anyone.
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Management does not know what a system is.
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