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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Better
Aim
Must
Relate
Important
Defined
Always
Method
Never
Terms
Life
Activity
Term
Everyone
Specific
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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There must be consistency in direction.
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Everyone is a customer for somebody, or a supplier to somebody.
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It only takes a little innovation.
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Mere allocation of huge sums of money for quality will not bring quality.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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The worker is not the problem. The problem is at the top! Management!
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If you destroy the people of a company, you do not have much left.
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Any two people have different ideas of what is important.
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Management's job is to know which systems are stable and which are not.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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Quality is pride of workmanship.
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I am not reporting things about people. I am reporting things about practices.
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It's management's job to know.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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We must satisfy our customers.
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