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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Important
Defined
Always
Method
Never
Terms
Life
Activity
Term
Everyone
Specific
Better
Aim
Must
Relate
More quotes by W. Edwards Deming
We know what we told him, but we don't know what he heard.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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Uncontrolled variation is the enemy of quality.
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Without theory there is nothing to modify or learn.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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You must have a supplier relationship of constant improvement.
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You cannot inspect quality into the product it is already there.
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People work in the system. Management creates the system
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The questions are more important than the answers.
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You have to manage a system. The system doesn't manage itself.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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Knowledge needs to be a verb.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Profit in business comes from repeat customers
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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We are here to make another world.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Judging people does not help them.
W. Edwards Deming
