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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
American
Copy
Think
Miracles
Thinking
Copies
People
Japan
Management
Thinks
Miracle
Expect
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Zero defects is a super highway going down the tube.
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We are here to learn, to make a difference and to have fun.
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People need to know how their job contributes.
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You cannot inspect quality into the product it is already there.
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Improve quality, you automatically improve productivity.
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In God we trust all others bring data.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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A man who knows not his limitations is of no use to anyone.
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The transformation will come from leadership.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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A rational prediction has an explanation based on theory.
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Hold everybody accountable? Ridiculous!
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Monetary rewards are not a substitute for intrinsic motivation.
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There must be consistency in direction.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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People work in the system. Management creates the system
W. Edwards Deming
