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Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Comes
Inspection
Production
Improvement
Productions
Quality
Process
More quotes by W. Edwards Deming
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Management does not know what a system is.
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A leader's job is to help his people.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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We should work on our process, not the outcome of our processes.
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Defects are not free. Somebody makes them, and gets paid for making them.
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Whenever there is fear, you will get wrong figures.
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People need to know what their jobs are.
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Management by results - like driving a car by looking in rear view mirror.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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To copy is to invite disaster.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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When we cooperate, everybody wins.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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A bad system will beat a good person every time.
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Change the rule and you will get a new number.
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Knowledge is the key.
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It is not necessary to change. Survival is not mandatory.
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