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Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Inspection
Production
Improvement
Productions
Quality
Process
Comes
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People need to know how their job contributes.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Experience by itself teaches nothing.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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Innovation comes from people who take joy in their work.
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Absence of defects does not necessarily build business... Something more is required.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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Monetary rewards are not a substitute for intrinsic motivation.
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Zero defects is a super highway going down the tube.
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The greatest losses are unknown and unknowable.
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People learn in different ways: reading, listening, pictures, watching.
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It's not enough to do your best you must know what to do & then do your best.
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There is very little evidence that we give a hoot about profit.
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Does experience help? NO! Not if we are doing the wrong things.
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We are here to learn, to make a difference and to have fun.
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Without theory there is nothing to modify or learn.
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Knowledge needs to be a verb.
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Management by results is confusing special causes with common causes.
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