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Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Inspection
Production
Improvement
Productions
Quality
Process
Comes
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You do not install knowledge.
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Understanding variation is the key to success in quality and business.
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Nobody goes to work to do a bad job.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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When a worker has reached a stable state, further training will not help him.
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There is no knowledge without theory.
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People care more for themselves when they contribute to the system.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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Management by results is confusing special causes with common causes.
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Monetary rewards are not a substitute for intrinsic motivation.
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The customer invents nothing. New products and new services come from the producer.
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Hard work and best efforts will not by themselves dig us out of the pit.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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We are here to learn, to make a difference and to have fun.
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It only takes a little innovation.
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A leader knows who is outside of the system and needs special help.
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Survival is optional. No one has to change.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
W. Edwards Deming
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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The worker is not the problem. The problem is at the top! Management!
W. Edwards Deming
