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Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Improvement
Productions
Quality
Process
Comes
Inspection
Production
More quotes by W. Edwards Deming
Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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You can only elevate individual performance by elevating that of the entire system.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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Transformation is not automatic. It must be learned it must be led.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
W. Edwards Deming
We are here to learn, to make a difference and to have fun.
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Meeting specifications is not enough.
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It is not necessary to change. Survival is not mandatory.
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People learn in different ways: reading, listening, pictures, watching.
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Understanding variation is the key to success in quality and business.
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Survival is optional. No one has to change.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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Any manager can do well in an expanding market.
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Whenever there is fear, you will get wrong figures.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
W. Edwards Deming
You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
W. Edwards Deming