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Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Inspection
Production
Improvement
Productions
Quality
Process
Comes
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Management's job is to know which systems are stable and which are not.
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People need to know how their job contributes.
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Divide responsibility and nobody is responsible.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Meeting specifications is not enough.
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Without theory, there are no questions.
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You have to manage a system. The system doesn't manage itself.
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If you destroy the people of a company, you do not have much left.
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No requirement of industry is so much neglected as operational definitions.
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Without theory we can only copy.
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The process is not just the sum of its parts.
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The aim should be to work on the method of management.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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If someone can make a contribution to the company he feels important.
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People are entitled to joy in work.
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Management does not know what a system is.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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If you can't describe what you are doing as a process, you don't know what you're doing.
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You do not install quality you begin to work at it.
W. Edwards Deming
