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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
System
Costs
Forever
Production
Quality
Improve
Productions
Thus
Constantly
Service
Decrease
Cost
Productivity
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We want best efforts guided by theory.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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All models are wrong some models are useful.
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The problem is that most courses teach what is wrong.
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You do not install knowledge.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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When a worker has reached a stable state, further training will not help him.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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You do not find knowledge in a dictionary, only information.
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Quality starts in the boardroom.
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Shrink, shrink variation, to reduce the loss.
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You do not install quality you begin to work at it.
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Without theory we can only copy.
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The emphasis should be on why we do a job.
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Innovation comes from people who take joy in their work.
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Quality comes not from inspection, but from improvement of the production process.
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The most important measures are both unknown and unknowable.
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Information is not knowledge. Let's not confuse the two.
W. Edwards Deming
