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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Thus
Constantly
Service
Decrease
Cost
Productivity
System
Costs
Forever
Production
Quality
Improve
Productions
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Innovation comes from the producer - not from the customer.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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Quality comes not from inspection, but from improvement of the production process.
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Each system is perfectly designed to give you exactly what you are getting today.
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The process is not just the sum of its parts.
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Meeting specifications is not enough.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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Quality is pride of workmanship.
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The worker is not the problem. The problem is at the top! Management!
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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Transformation is not automatic. It must be learned it must be led.
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In God we trust all others bring data.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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Management by results is confusing special causes with common causes.
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