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Defects are not free. Somebody makes them, and gets paid for making them.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Paid
Gets
Somebody
Free
Making
Makes
Defects
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People are entitled to joy in work.
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The customer invents nothing. New products and new services come from the producer.
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When people try to do what they can not do, they wish to give up.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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Divide responsibility and nobody is responsible.
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Manage the cause, not the result.
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Any two people have different ideas of what is important.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Nothing happens without personal transformation.
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The greatest losses are unknown and unknowable.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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Nobody goes to work to do a bad job.
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We must understand variation.
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Management's job is to know which systems are stable and which are not.
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Everyone is a customer for somebody, or a supplier to somebody.
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When we cooperate, everybody wins.
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Experience by itself teaches nothing.
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