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Defects are not free. Somebody makes them, and gets paid for making them.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Paid
Gets
Somebody
Free
Making
Makes
Defects
More quotes by W. Edwards Deming
Many people in management are being paid to produce waste.
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A rational prediction has an explanation based on theory.
W. Edwards Deming
There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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The individual has been crushed by our style of management today.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Hard work and best efforts will not by themselves dig us out of the pit.
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Shrink, shrink variation, to reduce the loss.
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A rule should suit the purpose.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Management is prediction.
W. Edwards Deming
Each system is perfectly designed to give you exactly what you are getting today.
W. Edwards Deming
The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
W. Edwards Deming
Experience by itself teaches nothing.
W. Edwards Deming
The most important measures are both unknown and unknowable.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
W. Edwards Deming
Does experience help? NO! Not if we are doing the wrong things.
W. Edwards Deming
The greatest losses are unknown and unknowable.
W. Edwards Deming
Transformation is not automatic. It must be learned it must be led.
W. Edwards Deming
No requirement of industry is so much neglected as operational definitions.
W. Edwards Deming