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Defects are not free. Somebody makes them, and gets paid for making them.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Free
Making
Makes
Defects
Paid
Gets
Somebody
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You can not hear what you do not understand.
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Don't expect smart people to listen to you without proof.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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A leader knows who is outside of the system and needs special help.
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In God we trust all others bring data.
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People care more for themselves when they contribute to the system.
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Manage the cause, not the result.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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There is very little evidence that we give a hoot about profit.
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We want best efforts guided by theory.
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A man who knows not his limitations is of no use to anyone.
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A system can not understand itself.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Let us ask our suppliers to come and help us to solve our problems.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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