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Defects are not free. Somebody makes them, and gets paid for making them.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Makes
Defects
Paid
Gets
Somebody
Free
Making
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Uncontrolled variation is the enemy of quality.
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A rational prediction has an explanation based on theory.
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There must be consistency in direction.
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Manage the cause, not the result.
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When we cooperate, everybody wins.
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Competition should not be for a share of the market-but to expand the market.
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It would be a mistake to export western management to a friendly country.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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You do not install knowledge.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Hold everybody accountable? Ridiculous!
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People need to know what their jobs are.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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Understanding variation is the key to success in quality and business.
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Innovation comes from the producer - not from the customer.
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We have to bring back the individual. Management has smothered the individual.
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