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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Compulsory
Voluntary
Improvement
Survive
Learning
Learn
Must
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People need to know what their jobs are.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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Divide responsibility and nobody is responsible.
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Improve quality, you automatically improve productivity.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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It only takes a little innovation.
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A goal without a method is nonsense.
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Innovation comes from the producer - not from the customer.
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The most important figures for management of any organization are unknown and unknowable.
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The job can't be finished only improved to please the customer.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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You cannot inspect quality into the product it is already there.
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Everyone is a customer for somebody, or a supplier to somebody.
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Management's job is to optimize the whole system.
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The problem is that most courses teach what is wrong.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Without theory there is nothing to modify or learn.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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