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Uncontrolled variation is the enemy of quality.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Variation
Enemy
Quality
Uncontrolled
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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People learn in different ways: reading, listening, pictures, watching.
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Improve quality, you automatically improve productivity.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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To copy is to invite disaster.
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Divide responsibility and nobody is responsible.
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When we cooperate, everybody wins.
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Hold everybody accountable? Ridiculous!
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The customer is the most important part of the production line.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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You can not achieve an aim unless you have a method.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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We are here for an education.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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We should work on our process, not the outcome of our processes.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
W. Edwards Deming
You can not plan to make a discovery. You do not plan innovation.
W. Edwards Deming
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming
