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Uncontrolled variation is the enemy of quality.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Enemy
Quality
Uncontrolled
Variation
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You can not hear what you do not understand.
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Experience by itself teaches nothing.
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Shrink, shrink variation, to reduce the loss.
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Monetary rewards are not a substitute for intrinsic motivation.
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Put a good person in a bad system and the bad system wins, no contest.
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Knowledge is the key.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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We have to bring back the individual. Management has smothered the individual.
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It's management's job to know.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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We know what we told him, but we don't know what he heard.
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...the most important things we need to manage can't be measured.
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It would be a mistake to export western management to a friendly country.
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You should not ask questions without knowledge.
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A bad system will beat a good person every time.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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Does experience help? NO! Not if we are doing the wrong things.
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To optimize the whole, we must sub-optimize the parts
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
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