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Uncontrolled variation is the enemy of quality.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Quality
Uncontrolled
Variation
Enemy
More quotes by W. Edwards Deming
When a worker has reached a stable state, further training will not help him.
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You should not ask questions without knowledge.
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We know what we told him, but we don't know what he heard.
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You cannot inspect quality into the product it is already there.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Any two people have different ideas of what is important.
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Scrap doesn't come for free, we pay someone to make it.
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The customer is the most important part of the production line.
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The process is not just the sum of its parts.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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Management by results is confusing special causes with common causes.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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Lack of knowledge - that is the problem.
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Knowledge is the key.
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Does experience help? NO! Not if we are doing the wrong things.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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Survival is optional. No one has to change.
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There is very little evidence that we give a hoot about profit.
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