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Uncontrolled variation is the enemy of quality.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Variation
Enemy
Quality
Uncontrolled
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To copy is to invite disaster.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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Competition should not be for a share of the market-but to expand the market.
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Without theory, there are no questions.
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The individual has been crushed by our style of management today.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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The emphasis should be on why we do a job.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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The questions are more important than the answers.
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Innovation comes from people who take joy in their work.
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Just because you can measure everything doesn't mean that you should.
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People learn in different ways: reading, listening, pictures, watching.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Many people in management are being paid to produce waste.
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The problem is that most courses teach what is wrong.
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