Quote

A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Anyone
Largely
Understand
Managers
Different
Performance
Needs
Performances
People
Management
Works
Ranking
System
Governed
Responsibility
Manager

More quotes by W. Edwards Deming

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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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Hold everybody accountable? Ridiculous!
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
W. Edwards Deming
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Judging people does not help them.
W. Edwards Deming
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
W. Edwards Deming
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To optimize the whole, we must sub-optimize the parts
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Any two people have different ideas of what is important.
W. Edwards Deming
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Put a good person in a bad system and the bad system wins, no contest.
W. Edwards Deming
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
W. Edwards Deming
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Without theory there is nothing to modify or learn.
W. Edwards Deming
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Management's job is to optimize the whole system.
W. Edwards Deming
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
W. Edwards Deming
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
W. Edwards Deming
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
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All anyone asks for is a chance to work with pride.
W. Edwards Deming