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Quality is pride of workmanship.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Workmanship
Pride
Quality
More quotes by W. Edwards Deming
Whenever there is fear, you will get wrong figures.
W. Edwards Deming
Defects are not free. Somebody makes them, and gets paid for making them.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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Anyone that enjoys his work is a pleasure to work with.
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Any two people have different ideas of what is important.
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Knowledge needs to be a verb.
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Everyone is a customer for somebody, or a supplier to somebody.
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Put a good person in a bad system and the bad system wins, no contest.
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Confusing common causes with special causes will only make things worse.
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The most important things cannot be measured.
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You can not plan to make a discovery. You do not plan innovation.
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The emphasis should be on why we do a job.
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Information is not knowledge. Let's not confuse the two.
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Any manager can do well in an expanding market.
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Management's job is to know which systems are stable and which are not.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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The aim should be to work on the method of management.
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Judging people does not help them.
W. Edwards Deming