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Quality is pride of workmanship.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Workmanship
Pride
Quality
More quotes by W. Edwards Deming
Nobody should try to use data unless he has collected data.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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Meeting specifications is not enough.
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Defects are not free. Somebody makes them, and gets paid for making them.
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Whenever there is fear, you will get wrong figures.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Judging people does not help them.
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Without theory there is nothing to modify or learn.
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It is not necessary to change. Survival is not mandatory.
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You should not ask questions without knowledge.
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Managing by results only makes things worse.
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A leader must have knowledge. A leader must be able to teach.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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Plants don't close from poor workmanship, but from poor management.
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We must satisfy our customers.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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Management is prediction.
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3% of the problems have figures, 97% of the problems do not.
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Without questions, there is no learning.
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