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Quality is pride of workmanship.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Workmanship
Pride
Quality
More quotes by W. Edwards Deming
Quality starts in the boardroom.
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The problem is that most courses teach what is wrong.
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Defects are not free. Somebody makes them, and gets paid for making them.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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Management by results - like driving a car by looking in rear view mirror.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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You can not achieve an aim unless you have a method.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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You do not find knowledge in a dictionary, only information.
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The most important figures for management of any organization are unknown and unknowable.
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You have to manage a system. The system doesn't manage itself.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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It only takes a little innovation.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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Nobody should try to use data unless he has collected data.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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Without theory there is nothing to modify or learn.
W. Edwards Deming