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Quality is pride of workmanship.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Workmanship
Pride
Quality
More quotes by W. Edwards Deming
You do not install knowledge.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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Any manager can do well in an expanding market.
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Without theory there is nothing to modify or learn.
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...the most important things we need to manage can't be measured.
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It only takes a little innovation.
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Change the rule and you will get a new number.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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We should work on our process, not the outcome of our processes.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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Hard work and best efforts will not by themselves dig us out of the pit.
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We must understand variation.
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If you do not know how to ask the right question, you discover nothing.
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We must satisfy our customers.
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Quality starts in the boardroom.
W. Edwards Deming
