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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Wish
Committees
President
Report
Would
Wishes
Reports
Dare
Otherwise
Hear
Appointed
Company
Committee
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We are here for an education.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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Hold everybody accountable? Ridiculous!
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Retroactive management emphasizes the bottom line.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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Judging people does not help them.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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Nobody goes to work to do a bad job.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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He that would run his company on visible figures alone will in time have neither company nor figures.
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There is no substitute for knowledge.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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You can not achieve an aim unless you have a method.
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Knowledge is the key.
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Plants don't close from poor workmanship, but from poor management.
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You can not define being exactly on time.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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