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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Dare
Otherwise
Hear
Appointed
Company
Committee
Wish
Committees
President
Report
Would
Wishes
Reports
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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The most important measures are both unknown and unknowable.
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The aim should be to work on the method of management.
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Hold everybody accountable? Ridiculous!
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Absence of defects does not necessarily build business... Something more is required.
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You must have a supplier relationship of constant improvement.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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Profit in business comes from repeat customers
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There is very little evidence that we give a hoot about profit.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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If you can't describe what you are doing as a process, you don't know what you're doing.
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Any two people have different ideas of what is important.
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You can only elevate individual performance by elevating that of the entire system.
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Information is not knowledge. Let's not confuse the two.
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Hard work and best efforts will not by themselves dig us out of the pit.
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People are entitled to joy in work.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Without theory there is nothing to modify or learn.
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It only takes a little innovation.
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