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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
President
Report
Would
Wishes
Reports
Dare
Otherwise
Hear
Appointed
Company
Committee
Wish
Committees
More quotes by W. Edwards Deming
Nobody should try to use data unless he has collected data.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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Does experience help? NO! Not if we are doing the wrong things.
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People work in the system. Management creates the system
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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It does not happen all at once. There is no instant pudding.
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Zero defects is a super highway going down the tube.
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A bad system will beat a good person every time.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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Profit in business comes from repeat customers
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Management's job is to know which systems are stable and which are not.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
Each system is perfectly designed to give you exactly what you are getting today.
W. Edwards Deming
Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
W. Edwards Deming
Transformation is not automatic. It must be learned it must be led.
W. Edwards Deming
