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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Choice
Especially
Choices
Possible
Values
Clarification
Matter
Options
Aim
Clearly
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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Just because you can measure everything doesn't mean that you should.
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You can not achieve an aim unless you have a method.
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The most important figures for management of any organization are unknown and unknowable.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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It is not necessary to change. Survival is not mandatory.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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Quality comes not from inspection, but from improvement of the production process.
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Innovation comes from the producer - not from the customer.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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People care more for themselves when they contribute to the system.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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Nobody goes to work to do a bad job.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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The job can't be finished only improved to please the customer.
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There is no knowledge without theory.
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A rational prediction has an explanation based on theory.
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We should work on our process, not the outcome of our processes.
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Put a good person in a bad system and the bad system wins, no contest.
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