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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Choice
Especially
Choices
Possible
Values
Clarification
Matter
Options
Aim
Clearly
More quotes by W. Edwards Deming
You cannot inspect quality into the product it is already there.
W. Edwards Deming
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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Nobody should try to use data unless he has collected data.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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The process is not just the sum of its parts.
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People need to know what their jobs are.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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Any manager can do well in an expanding market.
W. Edwards Deming
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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We must satisfy our customers.
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A man who knows not his limitations is of no use to anyone.
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Without questions, there is no learning.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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When a system is stable, telling the worker about mistakes is only tampering.
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Managing by results only makes things worse.
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You have to manage a system. The system doesn't manage itself.
W. Edwards Deming