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Confusing common causes with special causes will only make things worse.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Common
Make
Things
Confusing
Management
Worse
Special
Causes
More quotes by W. Edwards Deming
Let us ask our suppliers to come and help us to solve our problems.
W. Edwards Deming
A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
W. Edwards Deming
Innovation comes from the producer - not from the customer.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
W. Edwards Deming
You should not ask questions without knowledge.
W. Edwards Deming
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
W. Edwards Deming
The process is not just the sum of its parts.
W. Edwards Deming
If you destroy the people of a company, you do not have much left.
W. Edwards Deming
If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
Nobody should try to use data unless he has collected data.
W. Edwards Deming
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
W. Edwards Deming
Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
W. Edwards Deming
You do not find knowledge in a dictionary, only information.
W. Edwards Deming
Uncontrolled variation is the enemy of quality.
W. Edwards Deming
The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
W. Edwards Deming
People need to know how their job contributes.
W. Edwards Deming
The most important figures for management of any organization are unknown and unknowable.
W. Edwards Deming
