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Confusing common causes with special causes will only make things worse.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Special
Causes
Common
Make
Things
Confusing
Management
Worse
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Many people in management are being paid to produce waste.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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The worker is not the problem. The problem is at the top! Management!
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Management does not know what a system is.
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We are here to learn, to make a difference and to have fun.
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The aim should be to work on the method of management.
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Any manager can do well in an expanding market.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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People are entitled to joy in work.
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Eliminate numerical quotas, including Management by Objectives.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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It is not necessary to change. Survival is not mandatory.
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Management's job is to optimize the whole system.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Information is not knowledge. Let's not confuse the two.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
W. Edwards Deming
Change the rule and you will get a new number.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
Now, we learn that a system must have an aim. Without an aim, there is no system.
W. Edwards Deming
