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Confusing common causes with special causes will only make things worse.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Special
Causes
Common
Make
Things
Confusing
Management
Worse
More quotes by W. Edwards Deming
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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Quality starts in the boardroom.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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Defects are not free. Somebody makes them, and gets paid for making them.
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Uncontrolled variation is the enemy of quality.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
W. Edwards Deming
Mere allocation of huge sums of money for quality will not bring quality.
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Meeting specifications is not enough.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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It would be a mistake to export western management to a friendly country.
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The greatest losses are unknown and unknowable.
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Put a good person in a bad system and the bad system wins, no contest.
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The most important measures are both unknown and unknowable.
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It does not happen all at once. There is no instant pudding.
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
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A goal without a method is nonsense.
W. Edwards Deming
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming
