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You can not define being exactly on time.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Define
Exactly
Time
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We must satisfy our customers.
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Does experience help? NO! Not if we are doing the wrong things.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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There must be consistency in direction.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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Knowledge is the key.
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The worker is not the problem. The problem is at the top! Management!
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You should not ask questions without knowledge.
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Scrap doesn't come for free, we pay someone to make it.
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The aim should be to work on the method of management.
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Manage the cause, not the result.
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Experience by itself teaches nothing.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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Monetary rewards are not a substitute for intrinsic motivation.
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There is very little evidence that we give a hoot about profit.
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The most important things cannot be measured.
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People learn in different ways: reading, listening, pictures, watching.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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