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Mere allocation of huge sums of money for quality will not bring quality.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Huge
Bring
Quality
Money
Allocation
Sums
Mere
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A system can not understand itself.
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You should not ask questions without knowledge.
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You can not plan to make a discovery. You do not plan innovation.
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Understanding variation is the key to success in quality and business.
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You have to manage a system. The system doesn't manage itself.
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No requirement of industry is so much neglected as operational definitions.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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A leader is a coach, not a judge.
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Plants don't close from poor workmanship, but from poor management.
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Nobody goes to work to do a bad job.
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You can not define being exactly on time.
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Management's job is to know which systems are stable and which are not.
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The questions are more important than the answers.
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Shrink, shrink variation, to reduce the loss.
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We should work on our process, not the outcome of our processes.
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A leader's job is to help his people.
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Improve quality, you automatically improve productivity.
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Innovation comes from people who take joy in their work.
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Hold everybody accountable? Ridiculous!
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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