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Mere allocation of huge sums of money for quality will not bring quality.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Allocation
Sums
Mere
Huge
Bring
Quality
Money
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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The customer is the most important part of the production line.
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You have to manage a system. The system doesn't manage itself.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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A man who knows not his limitations is of no use to anyone.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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You cannot inspect quality into the product it is already there.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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You can not hear what you do not understand.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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