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Mere allocation of huge sums of money for quality will not bring quality.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Mere
Huge
Bring
Quality
Money
Allocation
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More quotes by W. Edwards Deming
People need to know what their jobs are.
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It does not happen all at once. There is no instant pudding.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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We are here to make another world.
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We must satisfy our customers.
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It is not necessary to change. Survival is not mandatory.
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The most important things cannot be measured.
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People work in the system. Management creates the system
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Improve quality, you automatically improve productivity.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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You cannot inspect quality into the product it is already there.
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Many people in management are being paid to produce waste.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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The aim should be to work on the method of management.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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The customer invents nothing. New products and new services come from the producer.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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Everyone is a customer for somebody, or a supplier to somebody.
W. Edwards Deming
