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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Problem
Waste
Raise
Must
Failure
Raises
Time
Cost
Price
Purchaser
Plans
Management
Purchasers
Pay
Machines
Manpower
Problems
Brought
Manufacturer
Quality
Plan
Foresee
Future
Materials
Machine
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Nothing happens without personal transformation.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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A leader is a coach, not a judge.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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People learn in different ways: reading, listening, pictures, watching.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
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The emphasis should be on why we do a job.
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There is no knowledge without theory.
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You should not ask questions without knowledge.
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A bad system will beat a good person every time.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Retroactive management emphasizes the bottom line.
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Information is not knowledge. Let's not confuse the two.
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Without theory, there are no questions.
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Just because you can measure everything doesn't mean that you should.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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There is very little evidence that we give a hoot about profit.
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All anyone asks for is a chance to work with pride.
W. Edwards Deming
