Quote

...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Learning
Goals
Spiral
Mean
Study
Actions
Spirals
Goal
Thus
Continuous
Means
Achievement
Gather
Action
Organization
Feedback
Persons
Evidence
Reflect
Person
Toward
Improvement
Take
Achieve
Data

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There must be consistency in direction.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Defects are not free. Somebody makes them, and gets paid for making them.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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You can not plan to make a discovery. You do not plan innovation.
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Eliminate numerical quotas, including Management by Objectives.
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A leader knows who is outside of the system and needs special help.
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People need to know what their jobs are.
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A rule should suit the purpose.
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We should work on our process, not the outcome of our processes.
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Let us ask our suppliers to come and help us to solve our problems.
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The customer is the most important part of the production line.
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The most important things cannot be measured.
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People learn in different ways: reading, listening, pictures, watching.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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When people try to do what they can not do, they wish to give up.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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It is not necessary to change. Survival is not mandatory.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
W. Edwards Deming