Quote

...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Mean
Study
Actions
Spirals
Goal
Thus
Continuous
Means
Achievement
Gather
Action
Organization
Feedback
Persons
Evidence
Reflect
Person
Toward
Improvement
Take
Achieve
Data
Must
Learning
Goals
Spiral

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You have to manage a system. The system doesn't manage itself.
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Without theory there is nothing to modify or learn.
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Quality starts in the boardroom.
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Experience by itself teaches nothing.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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The most important figures for management of any organization are unknown and unknowable.
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Anyone that enjoys his work is a pleasure to work with.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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People need to know what their jobs are.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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A system must be managed. It will not manage itself.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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Management's job is to optimize the whole system.
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Eliminate numerical quotas, including Management by Objectives.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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There is very little evidence that we give a hoot about profit.
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It would be a mistake to export western management to a friendly country.
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Don't expect smart people to listen to you without proof.
W. Edwards Deming