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You can not hear what you do not understand.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Hear
Understanding
Understand
Management
More quotes by W. Edwards Deming
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
The aim should be to work on the method of management.
W. Edwards Deming
The questions are more important than the answers.
W. Edwards Deming
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
Information is not knowledge. Let's not confuse the two.
W. Edwards Deming
Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
W. Edwards Deming
It would be a mistake to export western management to a friendly country.
W. Edwards Deming
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
Anyone that enjoys his work is a pleasure to work with.
W. Edwards Deming
We should be guided by theory, not by numbers.
W. Edwards Deming
All anyone asks for is a chance to work with pride.
W. Edwards Deming
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
Competition should not be for a share of the market-but to expand the market.
W. Edwards Deming
The worker is not the problem. The problem is at the top! Management!
W. Edwards Deming
I am not reporting things about people. I am reporting things about practices.
W. Edwards Deming
Improve quality, you automatically improve productivity.
W. Edwards Deming
It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
W. Edwards Deming
The most important figures for management of any organization are unknown and unknowable.
W. Edwards Deming
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
Retroactive management emphasizes the bottom line.
W. Edwards Deming
