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You can not hear what you do not understand.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Hear
Understanding
Understand

More quotes by W. Edwards Deming

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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
W. Edwards Deming
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You can not plan to make a discovery. You do not plan innovation.
W. Edwards Deming
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
W. Edwards Deming
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Don't expect smart people to listen to you without proof.
W. Edwards Deming
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We must understand variation.
W. Edwards Deming
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
W. Edwards Deming
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Quality starts in the boardroom.
W. Edwards Deming
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A leader is a coach, not a judge.
W. Edwards Deming
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It's management's job to know.
W. Edwards Deming
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The most basic problem is that performance appraisals often don't accurately assess performance.
W. Edwards Deming
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
W. Edwards Deming
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
W. Edwards Deming
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
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I am not reporting things about people. I am reporting things about practices.
W. Edwards Deming
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Confusing common causes with special causes will only make things worse.
W. Edwards Deming
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Knowledge needs to be a verb.
W. Edwards Deming
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There is very little evidence that we give a hoot about profit.
W. Edwards Deming
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Learning is not compulsory it's voluntary... But to survive, we must learn.
W. Edwards Deming
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
W. Edwards Deming