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A bad system will beat a good person every time.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Every
Good
Time
Manufacturing
Beat
Beats
System
Persons
Person
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Lack of knowledge - that is the problem.
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Shrink, shrink variation, to reduce the loss.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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Absence of defects does not necessarily build business... Something more is required.
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Knowledge needs to be a verb.
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Quality begins with the intent, which is fixed by management.
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The process is not just the sum of its parts.
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Confusing common causes with special causes will only make things worse.
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You have to manage a system. The system doesn't manage itself.
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The most basic problem is that performance appraisals often don't accurately assess performance.
W. Edwards Deming
You do not install knowledge.
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People need to know what their jobs are.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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Knowledge is the key.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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People learn in different ways: reading, listening, pictures, watching.
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Hard work and best efforts will not by themselves dig us out of the pit.
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...the most important things we need to manage can't be measured.
W. Edwards Deming
Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
W. Edwards Deming
