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A bad system will beat a good person every time.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Beats
System
Persons
Person
Every
Good
Time
Manufacturing
Beat
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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Managing by results only makes things worse.
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The job can't be finished only improved to please the customer.
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People learn in different ways: reading, listening, pictures, watching.
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Understanding variation is the key to success in quality and business.
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We are here to make another world.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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If someone can make a contribution to the company he feels important.
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Management by results is confusing special causes with common causes.
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When we cooperate, everybody wins.
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Without theory we can only copy.
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3% of the problems have figures, 97% of the problems do not.
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Meeting specifications is not enough.
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It is not necessary to change. Survival is not mandatory.
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