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A bad system will beat a good person every time.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Beat
Beats
System
Persons
Person
Every
Good
Time
Manufacturing
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A leader's job is to help his people.
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To optimize the whole, we must sub-optimize the parts
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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Improve quality, you automatically improve productivity.
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A system must be managed. It will not manage itself.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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Quality is pride of workmanship.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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Let us ask our suppliers to come and help us to solve our problems.
W. Edwards Deming
The greatest losses are unknown and unknowable.
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We want best efforts guided by theory.
W. Edwards Deming
You must not run your Organization as a functional hierarchy. You must understand it as a System.
W. Edwards Deming
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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People learn in different ways: reading, listening, pictures, watching.
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Without theory we can only copy.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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There is no knowledge without theory.
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