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The most important measures are both unknown and unknowable.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Measures
Unknown
Important
Unknowable
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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Without theory, there are no questions.
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We know what we told him, but we don't know what he heard.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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