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The most important measures are both unknown and unknowable.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Unknowable
Measures
Unknown
Important
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Quality comes not from inspection, but from improvement of the production process.
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You cannot inspect quality into the product it is already there.
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A leader is a coach, not a judge.
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The process is not just the sum of its parts.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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We have to bring back the individual. Management has smothered the individual.
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A goal without a method is nonsense.
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Many people in management are being paid to produce waste.
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The most important figures for management of any organization are unknown and unknowable.
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People need to know how their job contributes.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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People work in the system. Management creates the system
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Quality is everyone's responsibility.
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