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The most important measures are both unknown and unknowable.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Unknowable
Measures
Unknown
Important
More quotes by W. Edwards Deming
Eliminate numerical quotas, including Management by Objectives.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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Competition should not be for a share of the market-but to expand the market.
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3% of the problems have figures, 97% of the problems do not.
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The customer invents nothing. New products and new services come from the producer.
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Each system is perfectly designed to give you exactly what you are getting today.
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Retroactive management emphasizes the bottom line.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Change the rule and you will get a new number.
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To optimize the whole, we must sub-optimize the parts
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Quality begins with the intent, which is fixed by management.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
W. Edwards Deming
The most important figures for management of any organization are unknown and unknowable.
W. Edwards Deming
If you can't describe what you are doing as a process, you don't know what you're doing.
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When a system is stable, telling the worker about mistakes is only tampering.
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Zero defects is a super highway going down the tube.
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We should be guided by theory, not by numbers.
W. Edwards Deming