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The most important measures are both unknown and unknowable.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Unknowable
Measures
Unknown
Important
More quotes by W. Edwards Deming
Manage the cause, not the result.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Each system is perfectly designed to give you exactly what you are getting today.
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...the most important things we need to manage can't be measured.
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3% of the problems have figures, 97% of the problems do not.
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You can not plan to make a discovery. You do not plan innovation.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Lack of knowledge - that is the problem.
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The process is not just the sum of its parts.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
W. Edwards Deming
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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It only takes a little innovation.
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Survival is optional. No one has to change.
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It's not enough to do your best you must know what to do & then do your best.
W. Edwards Deming
Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
W. Edwards Deming
No requirement of industry is so much neglected as operational definitions.
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Defects are not free. Somebody makes them, and gets paid for making them.
W. Edwards Deming
The customer invents nothing. New products and new services come from the producer.
W. Edwards Deming
I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
W. Edwards Deming
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
W. Edwards Deming
