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The most important measures are both unknown and unknowable.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Measures
Unknown
Important
Unknowable
More quotes by W. Edwards Deming
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
W. Edwards Deming
Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
W. Edwards Deming
Improve quality, you automatically improve productivity.
W. Edwards Deming
Just because you can measure everything doesn't mean that you should.
W. Edwards Deming
People need to know what their jobs are.
W. Edwards Deming
Information is not knowledge. Let's not confuse the two.
W. Edwards Deming
Change the rule and you will get a new number.
W. Edwards Deming
Survival is optional. No one has to change.
W. Edwards Deming
Management by results - like driving a car by looking in rear view mirror.
W. Edwards Deming
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
Shrink, shrink variation, to reduce the loss.
W. Edwards Deming
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
W. Edwards Deming
We are being ruined by the best efforts of people who are doing the wrong thing.
W. Edwards Deming
...the most important things we need to manage can't be measured.
W. Edwards Deming
The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
W. Edwards Deming
In God we trust all others bring data.
W. Edwards Deming
Profit in business comes from repeat customers
W. Edwards Deming
The customer is the most important part of the production line.
W. Edwards Deming
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
W. Edwards Deming
You do not install knowledge.
W. Edwards Deming
