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The most important measures are both unknown and unknowable.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Unknowable
Measures
Unknown
Important
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Does experience help? NO! Not if we are doing the wrong things.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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When people try to do what they can not do, they wish to give up.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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You can not achieve an aim unless you have a method.
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People care more for themselves when they contribute to the system.
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We must understand variation.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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Management is prediction.
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Zero defects is a super highway going down the tube.
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People need to know how their job contributes.
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