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The most important measures are both unknown and unknowable.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Unknowable
Measures
Unknown
Important
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Mere allocation of huge sums of money for quality will not bring quality.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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A rule should suit the purpose.
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I am not reporting things about people. I am reporting things about practices.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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It only takes a little innovation.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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The worker is not the problem. The problem is at the top! Management!
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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Quality is everyone's responsibility.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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