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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Five
Systems
Rather
Individuals
Individual
Management
Process
Reasons
Change
Role
Deficiencies
Reason
Failure
Deficiency
Better
Percent
Eighty
Roles
Employee
More quotes by W. Edwards Deming
When a worker has reached a stable state, further training will not help him.
W. Edwards Deming
Nobody goes to work to do a bad job.
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Each system is perfectly designed to give you exactly what you are getting today.
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You can not hear what you do not understand.
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Understanding variation is the key to success in quality and business.
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The questions are more important than the answers.
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Uncontrolled variation is the enemy of quality.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
W. Edwards Deming
A man who knows not his limitations is of no use to anyone.
W. Edwards Deming
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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Absence of defects does not necessarily build business... Something more is required.
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Whenever there is fear, you will get wrong figures.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Lack of knowledge - that is the problem.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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A leader is a coach, not a judge.
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The most important figures for management of any organization are unknown and unknowable.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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Does experience help? NO! Not if we are doing the wrong things.
W. Edwards Deming
Just because you can measure everything doesn't mean that you should.
W. Edwards Deming