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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Roles
Employee
Five
Systems
Rather
Individuals
Individual
Management
Process
Reasons
Change
Role
Deficiencies
Reason
Failure
Deficiency
Better
Percent
Eighty
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You should not ask questions without knowledge.
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If you destroy the people of a company, you do not have much left.
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You cannot inspect quality into the product it is already there.
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You do not find knowledge in a dictionary, only information.
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Divide responsibility and nobody is responsible.
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A system can not understand itself.
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Management's job is to optimize the whole system.
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Hard work and best efforts will not by themselves dig us out of the pit.
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Managing by results only makes things worse.
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People are entitled to joy in work.
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Management's job is to know which systems are stable and which are not.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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