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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Roles
Employee
Five
Systems
Rather
Individuals
Individual
Management
Process
Reasons
Change
Role
Deficiencies
Reason
Failure
Deficiency
Better
Percent
Eighty
More quotes by W. Edwards Deming
Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
Zero defects is a super highway going down the tube.
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The most important measures are both unknown and unknowable.
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A leader's job is to help his people.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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You must have a supplier relationship of constant improvement.
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Does experience help? NO! Not if we are doing the wrong things.
W. Edwards Deming
Everyone is a customer for somebody, or a supplier to somebody.
W. Edwards Deming
It's not enough to do your best you must know what to do & then do your best.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
W. Edwards Deming
You can not hear what you do not understand.
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The job can't be finished only improved to please the customer.
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The most important things cannot be measured.
W. Edwards Deming
Management's job is to know which systems are stable and which are not.
W. Edwards Deming
...the most important things we need to manage can't be measured.
W. Edwards Deming
Just because you can measure everything doesn't mean that you should.
W. Edwards Deming
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
To copy is to invite disaster.
W. Edwards Deming
Knowledge is the key.
W. Edwards Deming
The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming