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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Five
Systems
Rather
Individuals
Individual
Management
Process
Reasons
Change
Role
Deficiencies
Reason
Failure
Deficiency
Better
Percent
Eighty
Roles
Employee
More quotes by W. Edwards Deming
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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The transformation will come from leadership.
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People need to know what their jobs are.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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Defects are not free. Somebody makes them, and gets paid for making them.
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We should work on our process, not the outcome of our processes.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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Knowledge needs to be a verb.
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It does not happen all at once. There is no instant pudding.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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All models are wrong some models are useful.
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Lack of knowledge - that is the problem.
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The emphasis should be on why we do a job.
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The greatest losses are unknown and unknowable.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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The most important things cannot be measured.
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Management's job is to know which systems are stable and which are not.
W. Edwards Deming
The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
We should be guided by theory, not by numbers.
W. Edwards Deming
